Twig

Overview

Twig's Agent Factory lets B2B companies create support bots powered by generative AI and LLMs. These bots learn from sources like documentation, tutorials, and tickets to automatically answer developer and user questions. Twig helps customer experience teams streamline support, improve response times, and scale efficiently.

Use Cases

• 50% less time spent by Human Agents
• AI brain for customer success teams
• 50% Deflection Support Tickets
• 2x Faster customer responses

Key Features

• Custom AI Agents: To fit needs of different roles
• Flexible Integration: Use bots in apps or tools like Zendesk and HelpScout.
• Context Awareness: Retain conversation context.
• Real-Time Evaluation: Refine responses instantly.
• Synthetic Data: Bridge documentation gaps.